It got so difficult after the takeover as staff became rebellious and started cutting corners. Until experiencing process consultancy, I’d never thought deeply about what I was up against when managing my team. A new perspective was so helpful. I’m actually looking forward to going into work, I can’t wait to get in there.

Your commitment to getting to the heart of the matter, reminded us to be student- centred, at all levels of decision making. Seeing all that we do through that lense has refocused our delivery and put us back in touch with our ethos and the reason we’re all here in the first place! We’ve got our vibrancy and purpose back. After all, without students we can’t exist!

Our team had got to a point where it was no longer productive. There was so much competitiveness and resentment that we couldn’t pull together any more. We were burning each other out. Developing awareness for the stress we were carrying and how burdened we had become, created space for managing demands differently. This enabled the freedom to generate new ideas and ability to recognise that difference is a strength in our team.

We have used Liz as a therapeutic support and for reflective practice on a number of occasions and have found her practice and methods very useful; both for staff members and for improving our management practice. I found my own supervision very helpful at a big period of transition and have also highly valued Liz's insight when supporting another staff member who was suffering from burn out. She helps us to reflect on how our work impacts on our personal life and vice versa. Additionally, she has assisted us to improve our policy and procedures as an organisation to better help our staff and move things away from being personal practice to organisational policy which had helped with managing expectations of our service users and in turn our staff members ability to manage their own personal boundaries.